Shipping Methods and Costs

• The Skipping Stone will ship in-stock items within 2 business days of processing your order. Orders must be placed before 11 a.m. Eastern Standard/Daylight Time (EST/EDT) for Second Day Air and Next Day Air shipments to ship same day.
• Second Day Air shipments will be delivered on the second business day after your order ships. Next Day Air shipments will be delivered on the next business day after your order ships. Business days are Monday, Tuesday, Wednesday, Thursday, and Friday. Shipments are not delivered on Saturday or Sunday.
• Standard shipping will be sent via DHL Ground or USPS Ground (our choice) depending on order size, weight, and destination. DHL and USPS require extra transit time when shipping to rural route or remote locations, even when shipping Second Day Air or Next Day Air.
• Our business hours are 9 a.m. to 5 p.m. Eastern Standard/Daylight Time (EST/EDT) Monday through Friday. We honor DHL's and USPS's shipping schedules and do not ship on holidays.
• We do not ship to Canada or internationally.
• We ship to P.O. Boxes via USPS. However, please use a physical address whenever possible.

Returns and Exchanges

We want you to love your products from The Skipping Stone. If you would like to return anything you purchased for a refund of the cost of the product(s), please return the product(s) within 30 days of the original purchase date. After 30 days, no refund will be given. Shipping costs are non-refundable.

To return your item(s), please re-pack in the original packaging (if possible) and follow these simple steps:

1. Detach bottom portion of invoice or packing slip you received. Retain top portion of invoice or packing slip for your records.
2. Please fill out all fields of the form you detached in step 1 to ensure quick processing of your return.
3. Send your return to us via the carrier of your choice (USPS, DHL, UPS, FedEx, for example). The return shipping address is:
   
   The Skipping Stone
   360 South Street
   Rochester, MI  48307
4. If you have lost or misplaced your invoice or packing slip, please include a note with your package that includes your name, address, order number (if you have it), the item you received and return information or exchange information. Be sure to include the name and address of the person that sent you the item if it was a gift.

• Please note that all credit card order returns will be refunded to the credit card used for the original purchase. (Please allow 1-2 billing cycles for the credit to appear on your statement)
• If the original payment was by check or money order, then your refund will be sent by check via USPS.
• Products returned in quantities of 10 or more (that is, 10 or more of the same product), are subject to a 25% restocking fee.
• Please ensure that all items returned are in new condition, free of creases, odor, pet hair, etc.
• Please ensure returns are properly and carefully packaged. Ensure that fragile items are wrapped properly and packed with proper protection. If item is damaged during return, no credit will be given.
• Please note that if you refuse your package at delivery you will be subject to all return fees. The return fees to receive your package back as a refusal are more than our regular shipping fees. In some cases, the shipping costs can total more than the cost of the order. It is more cost-effective to accept the package, fill out the return information and ship it back to us, using your preferred shipping method.