If you have questions, you have come to the right place!

TOP QUESTIONS

  1. Where's my stuff?

Orders take 5 to 10 business days to receive. If you have not received it after 10 days from your order date please email mattvoss@theskippingstone.com.

  1. What is your return policy?

For customers within the continental United States, we accept unused items purchased exclusively from THESKIPPINGSTONE.com that are received by us within 60 days of your order date.

In order for us to process your return, we must receive your item(s) within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Parker, Colorado.

Gift Cards and E-Gift Cards are Final Sale and are not eligible for return. Additionally, any items marked Final Sale are not eligible for return.

  1. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check THE SKIPPING STONE.com for current shipping rates and/or any promotions we may be offering.

THE SKIPPING STONE® reserves the right to change its shipping policies at any time.

  1. Can I return products I purchased from a retailer on THE SKIPPING STONE.com?

We only accept returns for products purchased on THE SKIPPING STONE.com. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

Gift cards are only redeemable at THE SKIPPING STONE.com. This card may not be exchanged for cash, unless required by law. Lost, stolen, or damaged cards will not be replaced. Gift cards are non-refundable.

ORDERING ON THESKIPPINGSTONE.COM

    1. What Forms of Payment does THE SKIPPING STONE.com accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, THE SKIPPING STONE.com Gift Cards and THE SKIPPING STONE.com store credit. We do not accept checks or cash at this time. Please note that if you pay with a THE SKIPPING STONE.com Gift Card or store credit, you can pay for the balance of your purchase with a credit card or PayPal.

  1. I received an error message when trying to check out. What does this mean?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

  1. Do you restock product that are sold out?

Most of our styles are seasonal; this means that once they sell out they will not be restocked. However, some of our classic styles are frequently restocked..

  1. How do I know if my order was placed successfully?

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

  1. Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them.

 RETURNS

   1. What is your return policy?

For customers within the continental United States. We accept unused items purchased exclusively from THE SKIPPINGSTONE.com that are received by us within 60 days of your order date.

In order for us to process your return, we must receive your item(s) within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Parker, Colorado

Gift Cards and E-Gift Cards are Final Sale and not eligible for return. Additionally, any items marked Final Sale are not eligible for return.

  1. What if I am outside the continental United States?

If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to us at your own cost as we cannot provide a free shipping label. All item(s) must be received by us within 60 days of your order date. We apologize for any inconvenience.

Mail your return to:
Returns THE SKIPPING STONE 

United States

  1. What about my refund?

If we receive your return within 60 days, you can choose to receive your refund to your original payment method or THE SKIPPINGSTONE.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 60 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.

  1. How do I return an item?

If you reside within the continental United States, your THE SKIPPING STONE® box includes a free UPS return shipping label. Follow the steps below and note that we must receive your item(s) in our CA warehouse within 60 days of your order date.

  1. Next to the products listed on your return form, fill in the reason and quantity for each item you would like to return. Items marked Final Sale are not eligible for return.
  2. Include your return form in your box with any item(s) you are returning in their original, unused condition.
  3. Peel and stick the included free UPS label to your box. Remove any old shipping labels. Seal your box completely.
  4. Keep the tracking number for your records.
  1. Do you offer exchanges?

Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend returning an item for THE SKIPPING STONE.com store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire. Please see our Terms of Use for more information on THE SKIPPING STONE.com store credit, including details and restrictions.

  1. I would like to return a gift I received for a refund. Is this possible?

Sorry! Unfortunately, gifts cannot be returned for a cash refund. However, THE SKIPPING STONE is happy to refund gifts in the form of THE SKIPPING STONE.com store credit. To return a gift you received, you will need to know the order or invoice number as well as the shipping zip code or billing last name. 

  1. Does THE SKIPPING STONE offer free shipping on returns?

If you are shipping your return from within the continental United States, we provide you with a free UPS return shipping label.

If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to us at your own cost as we cannot provide a free shipping label.

  1. Can I return products I purchased from a retailer to THE SKIPPING STONE®?

We only accept returns for items purchased on THE SKIPPINGSTONE.com. If you want to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.

  1. Can I return THE SKIPPING STONE products that I purchased online to an official retailer?

Products purchased on THE SKIPPING STONE.com must be returned directly to us and not to a retailer. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.

  1. What if I lose my THE SKIPPING STONE.com Gift Card?

Please treat your THE SKIPPING STONE.com Gift Card like cash. Unfortunately, we are not responsible if your Gift Card is lost, stolen or if anything else happens to it. Also, THE SKIPPING STONE.com Gift Cards do not expire. 

  1. What if I lose my THE SKIPPING STONE.com store credit?

THE SKIPPING STONE.com store credit is stored in your account, so you won't lose it! If you have THE SKIPPING STONE.com store credit, it will automatically apply towards your next purchase. Store Credit does not expire and we do not charge any additional fees in connection with your use of your store credit. 

  1. Can I transfer my THE SKIPPING STONE.com store credit to someone else?

Sorry, store credit is non-transferable and is for your use only.

SHIPPING METHODS AND TIMES

     1. Does THE SKIPPING STONE ships to P.O. Boxes or Military APO/FPO addresses?

Unfortunately, we can only ship to P.O. Boxes with UPS Economy via SurePost. Please note: All orders containing 4 or more items will automatically be upgraded to UPS Standard shipping which does not allow for shipping to P.O. Boxes. However, we do ship to Military APO/FPO addresses. Orders to Australia ship via USPS (and please note that only THE SKIPPING STONE® Shoes or eyewear may be shipped to Australia at this time).

  1. How much does shipping and handling cost?

Shipping and handling costs may vary depending upon the rates offered by our shipping carriers and promotions we may run. Please check THE SKIPPING STONE.com for current shipping rates and/or any promotions we may be offering. THE SKIPPING STONE® reserves the right to change its shipping policies at any time.

The shipping methods offered during checkout will differ based on your shipping address and number of items being ordered.

Shipping Method

Estimated Delivery Time

Cost

Delivery Days

Carrier

UPS Economy via SurePost

3-6 business days

$5.99

Mon - Sat

UPS SurePost (via USPS)

UPS Ground

2-5 business days

$7.99

Mon - Fri

UPS

UPS Expedited

2-3 business days

$14.99

Mon - Fri

UPS

UPS Overnight

1-2 business days

$24.99

Mon - Fri

UPS

 

GENERAL THE SKIPPING STONE QUESTIONS

      1. How was THE SKIPPING STONE® started?

 

  1. Is THE SKIPPING STONE a non-profit organization?

THE SKIPPING STONE® is a for-profit company with giving at its core. THE SKIPPING STONE transforms our customers into benefactors, which allows us to grow truly sustainable giving efforts rather than depending on fundraising for support. This model has enabled us to give more at a rapid rate and created thousands of customer-philanthropists along the way..

  1. I found THE SKIPPING STONE products for sale on an auction website. Are they authentic?

THE SKIPPING STONE® does not sell directly on any auction website. Any items purchased from an auction site are purchased at your own risk. Auction websites do not guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language that the item is genuine or authentic.

  • GET INVOLVED
    1. I want a job at THE SKIPPING STONE. How do I apply?

We are growing and we've got some big shoes to fill! We're currently looking to fill a variety of positions in our Greater Denver headquarters.

  1. How do I apply to be an intern?

We have three internship terms during the year. Please visit our employment page for details.

  1. How can I support the THE SKIPPING STONE® movement?

There are many ways to share THE SKIPPING STONE with your school, community, or organization. From simply posting a photo online of how you wear THE SKIPPING STONE using #THE SKIPPING STONE tribe, sharing our story, or coordinating a THE SKIPPING STONE-themed activity. Available activities include host an event. Please contact our Customer Service Team at info@theskippingstone.com to find out more about opportunities to get involved. You can also follow us on Instagram, Twitter, or Facebook

     4. I'm a teacher and want to teach about THE SKIPPING STONE and the Freedom business model. Who can I contact for this?

Thank you for your interest in sharing the THE SKIPPING STONE story with your students. Please visit our story tab, blog or contact info@theskippingstone.com to share with your class.

     5. Does THE SKIPPING STONE have discounts for group or bulk orders?

Yes, for orders of 20+ items, please contact our Customer Service Team here. For orders of 50+ items, please email info@theskippingstone.com

     6. How can I get involved?

Thank you for your interest in getting involved! We have a lot of ways for you to join the THE SKIPPING STONE® movement. You can:

  • Start Something That Matters in your community. Host an event with THE SKIPPING STONE in your local community.
  • Learn more about our Giving
  • Keep up with the THE SKIPPING STONE movement on our blog