Refund policy

RETURNS

1. What is your return policy?

For customers within the continental United States. We accept unused items purchased exclusively from THE SKIPPINGSTONE.com that are received by us within 60 days of your order date.

In order for us to process your return, we must receive your item(s) within 60 days of your order date. Please account for the time it takes for the carrier to ship your item(s) back to our warehouse in Parker, Colorado

Gift Cards and E-Gift Cards are Final Sale and not eligible for return. Additionally, any items marked Final Sale are not eligible for return.

What if I am outside the continental United States?
If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to us at your own cost as we cannot provide a free shipping label. All item(s) must be received by us within 60 days of your order date. We apologize for any inconvenience.

Mail your return to:
Returns THE SKIPPING STONE

United States

What about my refund?
If we receive your return within 60 days, you can choose to receive your refund to your original payment method or THE SKIPPINGSTONE.com store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 60 days of your order date. Once we receive your item(s), please allow 5-7 working days for us to process your refund.

How do I return an item?
If you reside within the continental United States, your THE SKIPPING STONE® box includes a free UPS return shipping label. Follow the steps below and note that we must receive your item(s) in our CA warehouse within 60 days of your order date.

Next to the products listed on your return form, fill in the reason and quantity for each item you would like to return. Items marked Final Sale are not eligible for return.
Include your return form in your box with any item(s) you are returning in their original, unused condition.
Peel and stick the included free UPS label to your box. Remove any old shipping labels. Seal your box completely.
Keep the tracking number for your records.
Do you offer exchanges?
Due to our constantly changing inventory and high demand we do not currently offer direct exchanges. If you would like an exchange, we recommend returning an item for THE SKIPPING STONE.com store credit as this will allow you to repurchase from our live inventory. Our store credit does not expire. Please see our Terms of Use for more information on THE SKIPPING STONE.com store credit, including details and restrictions.

I would like to return a gift I received for a refund. Is this possible?
Sorry! Unfortunately, gifts cannot be returned for a cash refund. However, THE SKIPPING STONE is happy to refund gifts in the form of THE SKIPPING STONE.com store credit. To return a gift you received, you will need to know the order or invoice number as well as the shipping zip code or billing last name.

Does THE SKIPPING STONE offer free shipping on returns?
If you are shipping your return from within the continental United States, we provide you with a free UPS return shipping label.

If you are outside the continental United States (i.e. Alaska, Hawaii, Puerto Rico or Australia), you must return the item(s) back to us at your own cost as we cannot provide a free shipping label.

Can I return products I purchased from a retailer to THE SKIPPING STONE®?
We only accept returns for items purchased on THE SKIPPINGSTONE.com. If you want to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.

Can I return THE SKIPPING STONE products that I purchased online to an official retailer?
Products purchased on THE SKIPPING STONE.com must be returned directly to us and not to a retailer. If you want to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.